NETcellent
30 Day Return Policy
All
NETcellent products carry a 30 day no questions asked return policy
even if the product has been opened and installed. This includes
ELLIOTT Business Software and vertical/add-on enhancements.
However, this does not include service items and non-NSI products
(third party solutions). Also, freight and handling fees will not
be credited back when returned.
Since NETcellent sells
products through a valued added reseller network and not all products
your reseller sells are from NETcellent, NETcellent will only credit back
the items that were sold by NETcellent and the amount that NETcellent
charged your reseller. It is up to your reseller whether they will
give you credit back. You are advised to confirm with your reseller
if they will give you credit back if you return products in 30 days.
You should return the product through your reseller. In the event
of a dispute and if your reseller refuses to give you credit back, you
may return the product to NETcellent directly for a credit that NETcellent
charged the reseller originally.
Definition
of NSI Products
An NSI product is
a software product that is created by NETcellent and is qualified for
the 30 days return policy. You may return NSI products even if the
seal package is broken and the software has been installed. This
includes the following:
ELLIOTT Business Software
Add on enhancements
Multi-Bin
Vertex Interface
Style Group (Apparel)
Sales Order Export
Sales Order Import
Bank Book
Bar Code – Xfer, Quick
Receipt, Quick Ship modules
ELLIOTT, POS, Barcode
manuals
Marketing Collateral
– Pens, Polo-Shirts, Brochures.
Definition
of Non-NSI Products
A Non-NSI
product is a product that is not originated from NETcellent. Therefore
we do not accept returns on such items. This includes but is not limited
to:
F9 Financial Report
Writer
Crystal Report Writer
P.SQL / Btrieve
PDFBlaster
Bartender Label Software
EDI Software
Hardware items
Definition of Service Items
A Service item is
a service that either NETcellent or a third party performed and is not
considered as a product. No service items can be returned. This
includes but is not limited to:
Programming
Support
Adding more
users – note: this is not considered an NSI product
Consulting
Training
Trip Charges
Trip Expenses
Conference Fees
NETcellent return policy is subject to change without prior notice.
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